❓ Frequently Asked Questions
All your questions answered about c7c
From opening an account to withdrawing via bKash — find detailed information about all of c7c's services here.
c7c is a trusted online casino and sports betting platform in Bangladesh. Thousands of players use our services every day and come to us with a variety of questions. In the FAQ section below, we have put together detailed answers to the most frequently asked questions — including account creation, transactions via bKash or Nagad, bonus terms, game rules, and responsible gaming guidelines. If you do not find the answer to your question here, our 24/7 live chat support team is always ready to help.
Account and Registration
To open an account at c7c, you need an active mobile number, an email address, and a strong password. The registration process is conducted entirely in Bengali and can be completed in just a few minutes. Make sure to provide accurate information so there are no issues with verification or withdrawals later.
Each player may create only one account. Opening multiple accounts is against c7c's rules and may result in account suspension. If you cannot access your old account, contact the support team via live chat for assistance.
Click the "Forgot Password" option on the login page. Enter your registered email or mobile number and you will receive a verification code. Use the code to set a new password. If you have trouble, contact c7c's 24/7 live chat support — they will assist you quickly.
To ensure secure transactions, c7c may require identity verification for withdrawals above a certain amount. Submitting your national ID or passport details speeds up account verification. This process keeps your account protected from unauthorized access and ensures safe withdrawals.
c7c's mobile-optimized website works fully from any smartphone browser. Open c7c.cam on any Android or iOS device and the site will automatically adapt to your mobile screen. Live betting, slots, and casino games all run smoothly on mobile.
Deposits and Withdrawals
Deposits from bKash to c7c are generally instant or completed within a few minutes. After depositing, your wallet balance updates automatically. If there is a delay for any reason, contact live chat with your bKash transaction ID — the support team will resolve it quickly.
The minimum deposit amount at c7c is ৳100 — via any payment method. The minimum withdrawal amount is ৳1,000. Regular deposits in small amounts are entirely possible, so players with a limited budget can enjoy c7c with ease.
Yes, at c7c you can both deposit and withdraw using all four popular mobile banking methods — bKash, Nagad, Rocket, and Upay. Withdrawing through the same method you used to deposit is the easiest and fastest process.
At c7c, after a withdrawal request is verified and approved, the money generally reaches your mobile wallet within 10 to 45 minutes. This timeframe is usually not exceeded even during busy periods. If it takes longer than 45 minutes, let the live chat team know.
c7c does not impose any transaction fees of its own. However, your mobile banking service provider (such as bKash or Nagad) may apply their own transaction charges. Check that service's terms and conditions before making a transaction.
Reasons a withdrawal may be rejected include an incomplete account verification, unfulfilled bonus wagering requirements, or a discrepancy in details. Contacting c7c's live chat will allow the support team to explain the exact reason and help you resolve it quickly.
Games and Gameplay
To bet on Bangladesh Premier League (BPL) matches, log in to c7c and go to the Cricket section. There you will find a list of ongoing and upcoming BPL matches. You can place bets on various markets including match winner, toss, and top run scorer. The odds for each market update in real time.
c7c offers slot games from various top providers including PG Soft, Pragmatic Play, and JILI. Many popular games are available, including Fortune Tiger, Gates of Olympus, Fortune Gems, and Sweet Bonanza. All games can be played directly from the browser — no separate software download required.
At c7c's live casino, you can play in real time with real dealers. Live tables from world-class providers such as Evolution Gaming and Ezugi offer Roulette, Blackjack, Baccarat, and more. With a high-speed internet connection, live games run without interruption on mobile as well.
c7c uses games only from reputable and tested game software providers. These games are audited by independent third-party auditors and use certified Random Number Generator (RNG) technology. This ensures that every spin or card deal is completely fair and not predetermined.
Yes, all games at c7c are built with a mobile-first design. Access any game on a smartphone or tablet using a Chrome or Safari browser and you will have the same smooth experience as on desktop. From slots to live cricket betting — everything is optimized for mobile.
Bonuses and Promotions
New members at c7c receive a 100% bonus on their first deposit, up to ৳5,000. That means if you deposit ৳5,000, you can start playing with a total of ৳10,000. This bonus is automatically added to your account right after your first deposit.
The wagering requirement for c7c's welcome bonus is 10 times (10x). This means you need to complete a turnover of 10 times the bonus amount before the bonus becomes withdrawable. For example, if you receive a ৳5,000 bonus, you need to complete a ৳50,000 turnover. This is very low compared to the market and is player-friendly.
There is no separate application needed to join c7c's VIP program. You will be promoted automatically through regular play. There are five levels starting from Bronze, then Silver, Gold, Platinum, and up to Diamond. Weekly cashback and special benefits increase at each level.
The weekly cashback rates for the five levels of the c7c VIP program are as follows: Bronze — up to 0.2%, Silver — up to 0.4%, Gold — up to 0.6%, Platinum — up to 0.8%, and Diamond — up to 1.0%. As you reach higher levels, additional special offers and personal benefits also become available.
Yes, c7c regularly offers special promotions. Attractive offers are available during major cricket tournaments including the BPL season, T20 World Cup, and IPL, as well as on special occasions such as Eid, Victory Day, and Pohela Boishakh. Visit the site regularly or ask via live chat for the latest promotion details.
Safety and Responsible Gaming
c7c uses SSL encryption technology to keep all your personal and financial information secure. Our servers comply with the highest security standards. Your information is never shared with third parties. Read our privacy policy for more details.
c7c is for individuals aged 21 and above only. Opening an account and playing by minors is strictly prohibited. National ID details may be requested as part of the age verification process. This policy is strictly followed for responsible gaming.
c7c takes responsible gaming very seriously. If you feel your playing habit is getting out of control, contact the live chat team and request a deposit limit or a voluntary temporary break. Our support team is always ready to assist you.
Yes, c7c offers a self-exclusion option. You can have your account closed for a specified period (such as 7 days, 1 month, or longer). This is handled with complete confidentiality. Let the support team know via live chat — they will apply this restriction to your account quickly.
c7c's support team is available 24 hours a day, 7 days a week in Bengali via live chat. Click the live chat widget from any page on the site to get instant assistance. You can also contact us by email: [email protected]
Still have questions?
Our experienced support team is ready to answer any of your questions in Bengali. Contact us via live chat or join c7c and experience it for yourself.