c7c's Privacy Policy

1 Introduction and Purpose of This Policy

c7c ("we", "our", "platform") provides a reliable online casino and betting service for users in Bangladesh. We give the highest importance to the privacy of our users ("you", "member").

The purpose of this privacy policy is to clearly inform you about what types of personal information c7c collects, how that information is used, in what circumstances it may be shared with third parties, and what measures we take to protect your information.

Please read this policy carefully before using the c7c website or mobile platform. This policy will be considered part of our Terms and Conditions.

2 What Information We Collect

c7c may collect the following types of information for various purposes:

2.1 Registration Information

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number
• Preferred currency (Bangladeshi Taka / ৳)
• Username

2.2 Identity Verification Information (KYC)

• Copy of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Selfie or photo (where applicable)

2.3 Financial Transaction Information

• bKash, Nagad, Rocket, Upay account numbers
• Deposit and withdrawal history
• Transaction date, amount, and status

2.4 Technical Information

• IP address and device type
• Browser type and version
• Login time and location
• Cookies and session data
• How long you spent on the site and which pages you visited

2.5 Gaming Activity Information

• Play history and betting patterns
• Win and loss records
• Bonus and promotion usage details
• VIP level and points information

3 How We Collect Information

c7c collects your information in the following ways:

• Directly provided: Information you provide yourself through registration, login, deposit/withdrawal forms, and support chat.
• Automatically collected: Technical information collected through cookies, web beacons, and similar technologies while you use the website.
• Third parties: Information received from payment processors (bKash, Nagad, Rocket, Upay) and identity verification services.

4 Purpose of Using Information

c7c uses the information collected from you for the following legitimate purposes:

4.1 Account and Service Management

• Creating, verifying, and maintaining your account
• Age verification — approving accounts for users aged 21 and above only
• Processing deposits and withdrawals
• Providing bonuses and promotions

4.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Preventing financial fraud and money laundering
• Identifying multiple accounts
• Monitoring related to responsible gaming

4.3 Customer Service

• Providing assistance through 24/7 live chat support
• Resolving complaints and disputes
• Sending important notifications via email or live chat

4.4 Fulfilling Legal Obligations

• Complying with applicable laws and regulations
• Submitting required reports to regulatory authorities
• Keeping records of financial transactions

5 Sharing and Disclosure of Information

c7c does not sell your personal information or share it with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Service Providers

The technology and payment partners c7c works with (such as bKash, Nagad, Rocket, Upay, game providers, security services) receive only the information needed to carry out specific tasks. These partners are required to use information under a confidentiality agreement.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the information that is legally required.

5.3 Business Restructuring

In the event of a sale, merger, or restructuring of c7c's business, user information may be transferred. In such cases, the relevant party will be bound to comply with all terms of this privacy policy.

6 Data Security Measures

c7c applies industry-standard security measures to keep your personal and financial information secure:

• SSL encryption: Every data transfer on our site is protected by SSL/TLS encryption, so no one can intercept information between your browser and our servers.
• Data encryption: Passwords and sensitive information are stored using strong hashing and encryption algorithms.
• Access control: Only authorized staff have access to specific data, and their activities are logged.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-factor authentication (2FA): The option to add an extra layer of security to your account.
• Firewall and cyber protection: Servers are protected by advanced firewalls and intrusion detection systems.

Please note, however, that no method of data transfer over the internet is completely secure. While we ensure the highest level of protection, a guarantee of absolute security is not possible.

7 Data Retention Period

c7c retains your personal information according to the following policy:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, information may be kept for a specified period to meet legal and regulatory obligations.
• Financial records: Transaction information may be retained for an extended period in accordance with financial legal requirements.
• Advertising and analytics data: Anonymous technical data may be retained for service improvement purposes.

Once the data retention period ends, we delete or anonymize that information using secure methods.

8 Your Rights

As a c7c user, you have the following rights over your own information:

8.1 Right to Access Information

You may request to view the information stored in your account at any time. If you contact our support team, we will provide that information within a reasonable timeframe.

8.2 Right to Correct Information

If there is any error in your personal information, you may request a correction. Identity verification may be required for changes to your name, email, or mobile number.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we may be legally required to retain some information due to legal, regulatory, or contractual obligations.

8.4 Right to Restrict Processing

You may request that your information be used in a limited way for specific purposes, such as marketing or analytical activities.

8.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please file a complaint with c7c support. We review every complaint with the highest level of attention.

9 Protection of Children and Minors

c7c's services are for adults aged 21 and above only. We do not knowingly collect any information from minors or allow them to open accounts.

If we confirm that a minor has provided information, we will immediately delete that information and close the associated account. If parents or guardians suspect that their child has registered on c7c, please contact [email protected].

10 Third-Party Links and Services

The c7c platform may contain links to certain third-party technologies or services (such as payment gateways). These third parties have their own privacy policies and c7c is not responsible for them.

Before providing information to payment services (bKash, Nagad, Rocket, Upay), please read the privacy policy of the relevant service.

11 International Data Transfers

c7c operates on a global infrastructure. In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that equivalent privacy protections are maintained.

c7c's servers and the systems of our technology partners comply with industry-standard security and privacy standards.

12 Policy Changes

c7c may update this privacy policy from time to time. When changes are made:

• The "Last updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the service after changes have been made will be considered acceptance of the new policy.

We recommend checking this page regularly.

13 Responsible Gaming and Data Protection

c7c takes responsible gaming very seriously. For this purpose, we may analyze information about your gaming activity so that:

• Problematic gaming behavior can be identified early.
• Self-exclusion or limit-setting options can be provided if needed.
• Your account can be temporarily or permanently closed at your request.

To learn more about responsible gaming, visit our Responsible Gaming page.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. The c7c support team is always ready to help you in Bengali.